Frequently asked questions

Everything you need to know

For voucher holders

For landlords & brokers

Compliance note: RentVouchers is a private matching platform. We don't guarantee housing placement, voucher approval, or government benefits, and we are not affiliated with any government agency.

Everything you need to know

For voucher holders

Is this actually free, or is there a catch?

Are you part of NYCHA or HUD?

How is this different from Zillow or Apartments.com?

Will the landlord still find a reason to reject me?

My voucher expires soon. Can you really help in time?

What information do I need to share to sign up?

Do I need to already have my voucher?

What about pets, household size, or accessibility needs?

What happens if I find a place but it fails inspection?

Can my case manager or housing counselor help me use the site?

How do I know listings on here are real?

What do you do with my information?

For landlords & brokers

What does it cost to list?

I've heard PHA payments take forever. Is that true?

What if my unit fails the HQS inspection?

Am I locked into the rent the PHA approves?

What kind of tenants will I see?

Do I have to accept any voucher tenant who inquires?

What if the tenant loses their voucher mid-lease?

I've never accepted vouchers before. Will this be complicated?

How is this different from posting on Zillow or Craigslist?

What does the platform fee actually cover?

I'm a broker, not an owner. Can I use this?

What happens if a placement falls through after lease signing?